Mega Adventure Singapore
Delivering an excellent customer experience is a vital part of any attraction. It sets you apart from your competitors, affects your ability to retain customers and impacts your bottom line. Understanding the customer journey is often a challenge faced by many organisations. This workshop will give you insights on how you can use customer journey mapping to enhance the visitor experience.
- Understand the needs of your customers and the different touch points when they interact with your attraction/ entertainment
- Ensuring that all customer touch points are taken into account to enrich on-site visitor experience
- Use a journey map to visualise the customer experience and identify gaps in service and experience
- Leveraging insights from journey maps to improve the onsite visitor experience