03 - 04 April, 2019

Caroline Leong

Group Chief Customer Officer
The Entertainment and Education Group

3:35 PM Panel: Delivering Outstanding Visitor Experience Throughout the Customer Journey

  • Assessing key visitor touch points and identifying gaps in customer experience
  • Establishing customer-centric processes and operations across all channels and interactions
  • Implementing a customer-first philosophy prioritising and rewarding service and customer excellence

Check out the incredible speaker line-up to see who will be joining Caroline.

Download The Latest Agenda