03 - 04 April, 2019

Aaron Glade

Assistant Director, Entertainment Operations
Melco Resorts & Entertainment

4:15 PM Improving Operational Excellence and Ultimately, Visitor Experience with Lean Management Principles

·         Redesigning workflow with the objective of reducing operational waste and driving value efficiencies
·         Developing KPIs and metrics to measure incremental micro and macro improvements in both new and existing workflows
·         Taking a systematic approach to empower employees and to improve visitor experiences 

Check out the incredible speaker line-up to see who will be joining Aaron.

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